Frequently Asked Questions

If you have any questions that are not listed feel free to contact us and we will be happy to assist you.

Junk Removal

Q: How do I get a free junk removal estimate?
A: You can call, text, or Facebook message us for a free junk removal estimate. You can also fill out this form for an estimate.

Q: How much does it cost?
A: We charge by the amount of space the items take up in our 28 cubic yard box truck. Heavier items and specific items may have a different cost.

Q: Are you licensed & insured?
A: Yes, we are fully licensed and insured to clear any junk/debris from your home, business, or property.

Q: What forms of payment do you accept?
A: We accept cash, card, and checks.

Q: What size is your junk removal truck?
A: Our junk removal trucks are almost twice the size of other junk removal trucks in our service area. Our trucks can fit 28 cubic yards of junk!

Q: Why does a bigger truck matter?
A: Our larger trucks allow us to fit more items in one load and take fewer trips to the landfill. It also allows us to separate donations & reusable items from the junk to keep them safe during transportation.

Q: What do you remove?
A: We remove furniture, appliances, electronics, trash, construction debris, yard waste, mattresses, televisions, tires, pianos, sheds, playsets, hot tubs, and more!

Q: Does it all go to the landfill?
A: We do our best to donate or reuse everything that we are able to. We have even given furniture away to be restored.

Q: Do you pick up hazardous waste?
A: We do not pick up any hazardous waste.

Garbage Collection

Q: When do I need to place my trash out?
A: We start collections at 5am so please have your bins out the night before pickup or before 5am pickup day.

Q: Do you recycle?
A: Recycling is an additional $12 a month when combined with our trash service. If you would like to only use our recycling collection services it would be $15 a month.

Q: Do you bill monthly or quarterly?
A: You are billed monthly but you may request quarterly.

Q: How do I pay my bill?
A: You pay online through an invoice that we email you and you can even set up automatic payments. We also accept checks.

Q: Where do I mail checks to?
A: 1830 Roberts Street, Winchester, VA 22601

Q: How many trash bins can I set out each week?
A: We allow 2 trash bins for pickup each week.

Q: What if I need a third trash bin picked up each week?
A: You may use a third trash bin for an additional fee. Give us a call and we can arrange that for you.

Q: What items are not accepted?
A: We do not accept paint, concrete, dirt, wood, rocks, sand, tires, car batteries, large metal items, construction/remodel debris, televisions, and hazardous waste (gas & oil)

Q: Do you pick up yard waste?
A: We accept up to 4 bags of yard waste each week. Yard waste must be in paper bags left outside of your bins. We accept grass, weeds, trimmings, leaves, and twigs. Larger piles and unaccepted yard waste like dirt, mulch, sod, firewood, stumps, and rocks can be picked up with our junk removal services for an additional fee.